I have seen Jessica have a positive impact on the engagement skills and effectiveness of everyone she been asked to help - whether they started as natural communicators or tongue-toed technocrats. I've personally learned a great deal but I'm even more pleased about the improvements we've seen in effective communication from a wide group of leaders across our company. This is not about adding a feel-good factor just because speakers hold your attention better - this is ultimately about improving the effectiveness with which plans and ideas are transferred through our organization by hundreds of leaders - so increasing the understanding, ownership and commitment of many thousands of people. That's been a great outcome - and I'm grateful.